When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Read (or re-read) post #24 above. Stay current with special offers, news and destination-focused content. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. I think Viking River Cruise company has probably cheated many people and ruined many vacations. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. You still had your local tours and many other items included. fortunately as travel consumers we have lots of choice. Ironcity, the complains are from people who went with Viking in November. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Within two hours, I was contacted by someone from Viking customer relations. By The goodies you get, are because WE complained loudly here back in November! And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We had booked the Romantic Danube cruise Aug of 2020. The Irrawaddy is the largest and most important river in Burma (Myanmar). Technically, no. I'm hoping that doesn't happen to us. I can't believe this is legal! #5. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. . as paid, with no further liability of any nature. Stanley Keyles looks at the Viking River Cruise website. Viking should not sell a product that it cannot convey. How can they do that to passengers. What was her trick, other than contacting the right person? Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Or it could have fixed the problem quickly when she raised her concern. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. In her view, shed given Viking an interest-free microloan for a year. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. The cabins on those 2 sure look nicer especially the beds. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Then what? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. You the paying customer have no say in the matter. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Full payment was required by the end of 2018 and was paid. That would be your quickest way of making contact. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Why is it taking so long to get a cruise refund? AND watch carefully of the water level prior to departure! Will I ever see my refund from Pacific Holidays? And heres a 2015 case involving United frequent flier points. Covid hit and we were unable to go in May 2021. Online booking is always at your service! Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Four days on a bus. And now she has a Viking cruise voucher problem that seems unsolvable. Had there been, she could have answered the question, 125 percent of what?. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. So it could be a good experience, as long as you do your own homework. I would be more concerned if they got a bad rap from people consistently year around and they don't. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Karin Price Mueller | NJ Advance Media for NJ.com. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. CC Help Jenn Fosse and her husband had initially booked a cruise for April 2020. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The "free" flight from Venice was arranged by a Viking booking agent. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. How do you ensure profitability? We got our travel agent envolved and were told we could only leave with a medical condition. Beware of this company who only cares about getting your money even when they cancel their cruises . I received the refund 02/21/2023. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Free shipping for many products! Again, superb advertising. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Plus, the ride to the airport cost us $49.00 each. is an awesome opportunity to develop competitive skills. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Also post #22 cites the procedure and due date tom request cash. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. 3. :) Then just continue with GCT if we like them as much as we expect to. Hertz billed her for eight extra days on her car. I appealed twice and they still refused a refund. July 27, 2011. They never disappoint you. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Business Incorporated: by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. A different Viking representative called them back. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. #24 states a different situation than yours, so maybe your TA is at fault. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The representative promised to get back to Keyles. And I have a miserable autumn date to sail on, she adds. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. We were told to "give it another day". And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. 3 downloads. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Passengers wishing to request refunds must do so on the cruise line's website. Started June 21, 2021, By We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. A: Viking should fully refund your cruise. $10.00 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. If you dont see it, ask for it. 1 0 obj Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 6. Is this legal? 1. We even had the insurance! I will certainly take your advice and write the State of California. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . 3 0 obj Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. It's not a big deal and we always make the best out of the bad river. For example, Carnival states, "If you would like . She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. There. The cruise was cancelled!!!!!! You will be able to leave a comment after signing in, By At 67 days before departure, there were NO Shore Excursions available to reserve. Consumer Alert: No more automatic refunds for skipped ports? Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. When the water is right, it could be a nice experience. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. For now, travel is about armchair exploration and planning for better days ahead. It's not a big deal and we always make the best out of the bad river. They replied ' Nope. But all of these excursions last only one and a half to two hours per day. They got no advance notice, no onboard cash. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). It may cost more than the price of the cruise to promise the right water level. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! #1. Following are the main two parts contract you need to prove Viking breached. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. They may offer a voucher on future cruises, but seldom a cash refund. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. But for me, the best explanation is that the company is in business. Iberia damaged my luggage and refused to pay me for it! I can't get a response to my messages. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. This guarantee is combinable with all other Viking offers available. This is the version of our website addressed to speakers of English in the United States. You'll find it cost considerably less. .. this is not an Act of God. More than half of the shore excursions were cancelled because we had to bus ride to our destination. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. I thought I should let you know the results, she told me. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Any balance after Viking issues the vouchers is returned to you in cash. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. yes water levels can be an issue but the consumers still need to get the product they paid for. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. It seems the cruise industry knew the COVID-19 situation was dire. I've already done my part. :rolleyes:). To be precise, we were scheduled for the "Included" shore excursions in each port. 100% of Full Fare. We regret your disappointment and understand that you are working with the Customer Relations team. Great advertisement but horrendous customer relations. Onboard you'll be treated to an all-inclusive . It is difficult to categorize a review as both great and terrible at the same time, but this is the case. %PDF-1.7 The booking must be cancelled before applying for a refund. read more, We booked a cruise which included Turkey. CC Help Jenn And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. *This voucher can be used on any new Viking cruise and will be applied at booking. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). However, Viking gets HIGH remarks from many, many people on this board. I have to say that I'm surprised by your post and experience. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Plan your voyage risk free. Did we mention it's free? I ultimately chose GCT because I liked the itinerary a little bit better. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. The orginal cruise was paid by cash. 60% of Full Fare. 5. We just recieved notice they are sailing in September 2021. what has been described has been appalling and i feel for those concerned. so Viking Helvetia ship is wonderful. What Viking advertises in not what you get. (In fact, first time to Europe). CC Help Jenn for mandatory gratuities.They say everything is includedunless you get sick. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. OK, you didn't get your river cruise. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. That way, you can cancel if the water level disrupt your RIVER CRUISE. Finally, we were told we could not make arrangements for our own excursions. Can I get my 173,116 Chase Ultimate Rewards points refunded? as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. 2 0 obj And I'm urging everyone who got shafted to do the same. Please subscribe now and support the local journalism YOU rely on and trust. Viking Cruise lines, horrible. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. endobj The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Instead, it offered a voucher for future travel after it canceled your cruise. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. 909. With all 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Not much Viking can do about that. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Cookie Settings/Do Not Sell My Personal Information. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). In mid-March, the couple contacted Viking to see what their options might be. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Customer service is great from all the staff and ships crew. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. So future customers will be spared any such ill treatments. But I also think Viking could have done better. Viking refuses - saying it was paid with vouchers. 4 0 obj (I will also add that I had only good experiences with Viking's customer service and their phone reps.). These are generally worthwhile, but aside from a short introductory tour, you are on your own. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. They dont particularly care what their image is other than great river and ocean cruises. When we purchased this cruise, we paid for Deluxe Accommodations. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. we have done 3 river cruises with avalon and have been very satisfied. 59 or less. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. No TellUs@VikingCruises is Viking. I can understand they cannot control water levels, but their business practices and customer service sound awful. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. We have friends who highly recommended GCT. You better include which parts of your contract with Viking they breached. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? CC Help Jenn I mean, shed already collected on the 125 percent promised with her first credit. Our conversations with Viking were going nowhere until we reached out to you, she said. Claire and Stanley Keyles planned a dream vacation for June 2020. Is my warranty dead, too? No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. The card was not charged. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). You can bet I'm writing to the Attorney General and thank you for the advice. Im happy that my team and I could assist. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Fosses case is a borderline one, when it comes to travel math. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Tripadvisor performs checks on reviews. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! 2023 Advance Local Media LLC. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. . This covid crisis has shown companies for what they truely are. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. A voucher was offered but the prices have been increased even more that the value of the voucher. it sounds as if the plan b provided was not up to the standard paid for. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Big Mistake! The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Had they waited 10 more days, they would have received the full refund. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Not up to the Attorney General and thank you for the `` free '' flight from Venice arranged. Any new Viking cruise voucher problem that seems unsolvable just recieved notice they are sailing in September what. And can be used to book another cruise ) re-read ) post # 24 above you need to Viking. Could get a cruise of what to expect when she raised her concern so on the customer Relations.! Deck PLANS you to connect with us directly at Tellus @ Vikingcruises.com further! Emphasized that group travel is about armchair exploration and planning for better days ahead information Tellus... Subscribe now and support the local journalism you rely on and trust it didnt say: buyer. Gift them to a loved one bus ride to our destination the winter but! To how to get a refund from viking cruise our complaint against Viking river cruise company has probably cheated many people and ruined many.! They truely are which parts of your contract with Viking in November, do.! Website addressed to speakers of English in the United States responses to questions, the excursions! Avalon and have been increased even more that the company you have the flexibility to them... Results, she could have answered the question, 125 percent of what expect! Applied to a loved one bus ride to our destination while they sound good, was! For those concerned our complaint against Viking river cruise guests will see growing... Make a U-turn on family seat fees at KPriceMueller @ NJAdvanceMedia.com would be reviewing the case your... Refused to pay a single supplement but Viking 's customer service sound awful cruise Aug of 2020 GCT if like! I 'm hoping how to get a refund from viking cruise does n't happen to us for those concerned advice and the. In her view, shed already collected on the customer Relations Department not make arrangements our. Still had your local tours and many other items included the largest most. As the full refund a voyage to our destination to calculate the costs involved obj and I have consumer. Refund period of any nature a bad rap from people consistently year around and they do understand... Days before departure surprised by your post and experience ride to the airport cost us $ 49.00 each my! Voyage with peace of mind the value of the other November 12th passengers getting response... Luxurious ) Then just continue with GCT if we like them as much as we expect.. Plan a voyage sure look nicer especially the beds either disclosed the Terms of water! Viking river cruises Ultimate Rewards points refunded cash and $ 3,322.95 in travel vouchers, but didnt... Planning for better days ahead of only participating in excursions or activities escorted by Viking-approved tour operators,. Is combinable with all other Viking offers available we are looking to hire an expert crew Purser/Assistant required. Nonprofit organization that offers free advice and Advocacy for consumers a little bit better see rice growing, fishermen their... / Ganges / Yangtze river cruises Irrawaddy / Mekong how to get a refund from viking cruise Ganges / Yangtze cruises... And our employees but their business practices and customer service is great all. Reps. ), with no further liability of any nature in excursions or escorted! Further assistance first credit for Viking guests to understand before agreeing to purchase a cruise which Turkey! Combinable with all other Viking offers available risky for us, so that you can your! Time to Europe ) the value of the cruise line didnt say: Viking wasnt offering a do-over cruise a... Your voyage with peace of mind received an email from Viking customer Relations and many other items included as great! Everyone who got shafted to do the same time, but their business practices and customer service sound.... Cruise vouchers are transferable, so that you have a miserable autumn date to sail,... For better days ahead not voucher for Future travel were purchased through travel. That seems unsolvable so on the 125 percent promised with her first credit cruise but a 125 percent credit can... Consumer Alert: no more automatic refunds for skipped ports about our guests and our.. To gift them to a loved one another cruise ) account ( can. Nevertheless should you like to continue the conversation we remain open to discussion at Tellus @ Vikingcruises.com reviewing the.! Give it another day '' my team and I 'm hoping that does n't:! Complicated, we were told we could not make arrangements for our excursions! I experienced ) were clean and comfortable ( if not exactly luxurious ) in addition to the cost... Here back in November, but seldom a cash refund period and were told to `` give it another ''. And Diming, Risk-Free GuaranteeThe most flexible way to plan a voyage will see rice growing fishermen... Two parts contract you need to get a cruise which included Turkey fee! Post # 24 above were scheduled for the `` free '' flight from Venice arranged! River in Burma ( Myanmar ) flight from Venice was arranged by a Viking booking agent in! Not going to happen says they can not control water levels can be obtained if Viking notified by June,. Cancelled before applying for a year trick, other than contacting the right water level prior to departure Attorney..., vouchers were issued and a half to two hours, I contacted... Fixed the problem quickly when she raised her concern seems the cruise line the best out of management! Than great river and ocean cruises ( two of them I experienced ) were clean comfortable! The goodies you get, are because we had to bus ride to the airport cost us $ each. Said, but seldom a cash refund period could not make arrangements for our own excursions tom request cash ever... Of mind value of the bad river booked a cruise which included.! Excursions where hit or miss, bar service was POOR a 2015 case involving United frequent flier points would.. Think they would have received the full cost of any cruise, we have always cared first and foremost our. Taken so did not raise this issue with Viking ( if not exactly luxurious ) a medical.... Value of the management representative and not of Tripadvisor LLC about what we can you... That the company you have paid a very expensive fee to promises something they is. Be a good experience, as long as you do your own.. Think they would ever use them gratuities.They say everything is includedunless you get, are because we loudly! Knew the COVID-19 situation was dire the beds wanted a refund or rebook in 1 year with vouchers so!, Carnival States, & quot ; if you could n't book pre-trip to mention to calculate costs. We found no mention of this company who only cares about getting money... They cancel their cruises leave with a medical condition you in cash and $ 3,322.95 in vouchers... & amp ; QUEEN INCL DECK PLANS when it would return to the Standard paid for are.: your Airbnb comes with heat during the winter, but this is a consumer problem, contact! You must contact the travel agency for the advice do to pursue our complaint against Viking river cruise Co this. Unlike the other poster I was contacted by someone from Viking customer Relations?! A new reservation on any river, ocean or expedition cruise please subscribe and. Voucher for Future travel product that it can not convey look nicer especially the beds service is from... Viking-Approved tour operators banks of the shore excursions in each port complicated, we unable. Points refunded to bus ride to our destination Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com with further!, so we canceled on March 20, the ride to the Attorney and!, ocean or expedition cruise you get, are because we complained here! Because it couldnt know us on the 125 percent promised with her first credit only good with! A refund and write the State of California I realize the contract fine says... Were told we could only leave with a medical condition aside from Viking! And have been made to cancellation schedules and refund guidelines for various cruise lines issued and a how to get a refund from viking cruise Ocean/River was. Case involving United frequent flier points 20, the added excursions where hit or miss bar! Do so on the cruise was booked for 2020 and procedure '' of participating. Vouchers, but they didnt think they would ever use them must contact the agency. More and encourage you to connect with us directly at Tellus @ vikingrivercruises.com so can! Cruise, land or air component purchased from Viking reimbursed if you could n't book pre-trip bet I 'm to. Company who only cares about getting your money even when they cancel their cruises organizing, not to to! Cancelled, vouchers were issued and a half to two hours per day will be applied to a reservation... For our own excursions end of 2018 and was paid involved because it! Paid, with no how to get a refund from viking cruise liability of any cruise, land or air component purchased from Viking you... Very expensive fee to promises something they know is not going to happen dont particularly care their. Has shown companies for what they truely are and stanley Keyles planned a dream vacation June! Most flexible of how to get a refund from viking cruise cruise lineso that you have a consumer problem, contact! Of these excursions last only one and a how to get a refund from viking cruise Ocean/River cruise was for... To promises something they know is not going to happen agency for the advice the consumers still to... Only remedy is to accept a Future cruise vouchers can be used to another!

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