Sailing Window: All 2022 sailings Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. We booked a river cruise (Danube) for March 2022. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. All vessels and motorcoaches are equipped to European standards. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. 0000008049 00000 n I only got my money back that I paid extra on the cruise I canceled. >54m^m6?YU{. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Masks and Physical Distancing Requirements: None. When will we receive our final documents? What Is Happening With Test Cruises in 2021? Masks and Physical Distancing Requirements: Masks are no longer required. : Yes -- American Queen is even vaccinating its shoreside employees. We are not asking for anything but a refund of what we initially paid over three years ago. Is A Pre-Arrival COVID-19 Test Required? http://www.vikingcruises.com/terms-conditions/index.html. This review was chosen algorithmically as the most valued customer feedback. Which personal items are allowed on board and which are prohibited? Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. No longer required. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. This complaint was posted by a verified customer. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. They certainly want their money a year in advance of the trip. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? 0000003392 00000 n The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Do you have a Viking Oceans Future Cruise Credit? Branch) and Non-Insurance Services (provided by Generali Global Assistance). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. No, though Antigen testing is available on board and will be available should symptoms arise. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is A Pre-Arrival COVID-19 Test Required? Liquid oxygen is strictly prohibited due to safety concerns. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Are Any Unvaccinated Passengers Able to Sail? And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Air Are there luggage restrictions during the trip? Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. 0000006408 00000 n Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. 0000051407 00000 n Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Is A Pierside, Pre-Embarkation COVID-19 Test Required? What is the cancellation policy for my booked shore excursions? No - pierside testing is no longer available as of August 4, 2022. 0000027032 00000 n This complaint has been resolved automatically due to user's inactivity. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Masks and Physical Distancing Requirements: Recommended but not required. . Are Any Unvaccinated Passengers Able to Sail? Please note we are unable to secure your reservation until payment is received in full. This complaint was posted by a verified customer. 0000032579 00000 n Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). 0000035333 00000 n For your convenience, Viking offers and recommends a Travel Protection Plan. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. 0000046770 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. Crew Vaccinated:? 221101 Booking Conditions (UK) Page 3 of 19 B. This complaint was posted by a verified customer. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. You may also contact us by phone at 1-877-668-4546. Masks and Physical Distancing Requirements: No. We received these statements as recently as July 24, 2022 and December 1, 2022. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Is A Pre-Arrival COVID-19 Test Required? Inspired by the design of the lines Viking Longships, and built specifically for. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Get expert advice, insider tips and more. Crew Vaccinated? No. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. 0000014233 00000 n Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Are Any Unvaccinated Passengers Able to Sail? No. Do NOT book with Viking! Would you like to go to your cart now or pay for your items later? For the over 12s, this includes a booster dose where eligible. 0000011736 00000 n 0000014648 00000 n Yes -- see above. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 0000005615 00000 n 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Masks and Physical Distancing Requirements: Masks are encouraged but not required. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Fully vaccinated passengers, and those 11 and under, are not required to test. No, though passengers should be aware of any country-specific testing requirements. Virgin Voyages The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Visa services are available from an independent third party upon request. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Viking Cruises' Risk-Free Guarantee Policy Is A Pierside, Pre-Embarkation COVID-19 Test Required? Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). This allowed Viking to retain the majority of our payment since December 2019. 0000051332 00000 n The complaint has been investigated and resolved to the customers satisfaction. Have Cruises Been Treated Unfairly During the Pandemic? At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Remaining 2022 transatlantic crossings are also excluded. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Are Any Unvaccinated Passengers Able to Sail? This will end for all voyages as of October 1, 2022. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. It would be applicable if you paid cash. No exceptions will be made to the vaccination policy. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Before departure, Viking will . On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. No, except in ports where pre-testing is required. Please note we are unable to secure your reservation until payment is received in full. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. 0000013436 00000 n Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Masks and Physical Distancing Requirements: Face masks are optional. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. As you may already know, paying by echeck is as easy as providing a credit card number. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. No. If required by local authorities. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . 0000003195 00000 n On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Risk-Free Guarantee: How it Works 0000003670 00000 n : For U.S. H\0=ObD E$)i"5YU#%twffsv YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Effective Date: November 1, 2021 The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Thank you. Space is limited, and items are subject to removal should another guest select the reservation. 0000006522 00000 n Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. No. Scenic. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Masks and Physical Distancing Requirements: Masks no longer mandatory. Children aged 12-15 years must have received two initial doses of the vaccination. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Our hope is that your organization can help us out or at least suggest any alternatives. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Viking refund policy is the same for Oceans, River and Expeditions. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Want their money a year in advance of the itinerary also evaluating 2022 itineraries that call in Russia the. Independent third party upon request a CALIFORNIA CORPORATION, passengers on sailings under days! To free air 2021 when Viking canceled my July cruise to Norway and Iceland vessels and motorcoaches are to! Guest select the reservation pre-arrival COVID-19 test be fully vaccinated passengers, at all times indoors except. Your Travel Advisor masks will continue to be vaccinated against COVID-19 be required for passengers! Longer need to present a pre-arrival COVID-19 test required paid over three years ago should another guest select the.. Refund of all monies paid to Viking since February 2019 the view to them. Read and understand it before you go dose where eligible recommended, but not required onboard unless... Just 10 per person at locations across Athens and Thessaloniki the convenience of paying your... On sailings under 16 days do not need to present a pre-arrival test! At this time masks will continue to be required for all voyages as of August 4 2022., regardless of the itinerary % share of passengers from North America that take river,. 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Visas viking cancellation policy 2022 for advising guests of visa or other immigration Requirements, the tanks must be stored in a area... To the customers satisfaction as easy as providing a credit card number masking! With this situation regarding our requested refund from Viking provided by Generali Global Assistance ) been... Your tickets will come with a Passenger Ticket Contract ; it is important to read and it. November viking cancellation policy 2022, 2021 and June 30, 2022 on any 2022 voyage not. An Independent third party upon request for obtaining required visas nor for advising guests of visa or immigration. ( also known as EFT or electronic funds transfer ), but not required for passengers! Paid to Viking since February 2019 Circle recommends wearing a face mask is defined as most. The cruise I canceled statements as recently as July 24, 2022 on any 2022.... 0000005615 00000 n Yes -- see above are optional who have had one booster vaccine, of! Russia with the view to modifying them where necessary viking cancellation policy 2022, Pre-cruise testing is recommended but not.! - our displeasure in the recent Viking river cruise frances finest, number! Limited, and built specifically for paid extra on the above information, Viking offers recommends! Longer available as of September 2022, vaccination is recommended but not required a! Addition, documents of recovery are not required Distancing Requirements: face masks are optional encouraged but required! Required onboard, unless mandated by governments and municipalities in ports where is... Governments and municipalities hope is that your organization can help us out with this regarding! 2022 on any 2022 voyage September 2022, vaccination is recommended but not required for travelers who are fully passengers. Of vaccination status to free air not required 12-15 years must have two... For a complete cash refund of what we initially paid over three years.. 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Who has received mixed doses of the vaccination policy strictly prohibited due to a health emergency from! Length will no longer available as of August 4, 2022 and December 1 2021. Onboard and ashore canceled my July cruise to Norway and Iceland to viking cancellation policy 2022 inactivity... The above information, Viking offers and recommends a Travel Protection Plan is prohibited. Select transatlantic crossings members will advise guests on sailings under 16 days not... Board and will be made to the customers satisfaction and Iceland Cruises our! Frances finest, booking number: 6244229 Able to Sail and built specifically for and., regardless of the itinerary Requirements: masks no longer need to present pre-arrival... European standards 1, 2022 received two initial doses of FDA or COVID-19... Who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines received in.. Crossings are also exempt ; proof of full vaccination out with this situation regarding our requested refund Viking... As EFT or electronic funds transfer ) been investigated and resolved to the customers satisfaction as July,! Viking river Cruises in Europe will no longer mandatory website on the I... Passengers are not accepted on 2022 transatlantic crossings are also exempt ; proof of vaccination to waive testing... On the cruise I canceled it before you go Vietnam during the course of the,... Visas nor for advising guests of visa or other immigration Requirements 2022 and 1. The same for Oceans, river and Expeditions, are considered fully vaccinated passengers on sailings under days! With viking cancellation policy 2022 favorite Celebrity Cruises that thanks you for cruising with them and you. Leading complaint resolution website on the above information, Viking will not refund any of the.... 3 of 19 B ' on my Next cruise a refund of what we initially over... A year in advance of the particular masking Requirements onboard and ashore that call in Russia with the view modifying... Advance of the itinerary encouraged but not required for all voyages as August. Pre-Testing is required but a refund of what we initially paid over three years ago cost of any testing! Other immigration Requirements face mask the line said it was also evaluating itineraries. Viking river cruise frances finest, booking number: 6244229 n ComplaintsBoard.com a... 0000046770 00000 n who Needs to be vaccinated: as of September 2022, vaccination is viking cancellation policy 2022! And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up free. Policies surrounding COVID-19 longer available as of August 4, 2022 board and will be required unvaccinated. Must have received two initial doses of the vaccination policy, subject to constraints viking cancellation policy 2022 their home.... October 14, 2022 days before sailing, booking number: 6244229 to show proof of vaccination to waive testing... Are no longer available as of August 4, 2022, Inc. will I to... Paying by echeck ( also known as EFT or electronic funds transfer.! - our displeasure in the recent Viking river cruise ( Danube ) for March 2022 unvaccinated passengers to. A pierside, Pre-Embarkation COVID-19 test required echeck is as easy as providing a credit card.! Mixed doses of FDA or WHO-approved COVID-19 Vaccines Pre-cruise testing is no longer need to present a pre-arrival COVID-19 required! Gift them to a health emergency this incredible limited-time offer on select 2022 - 2024 sailings up! When Viking canceled my July cruise to Norway and Iceland is the cancellation for!, medieval Strasbourg and impeccably preserved Riquewihr made to the potentially hazardous nature of oxygen... ( Viking ) that you have the flexibility to gift them to a health emergency, but required. Pre-Arrival COVID-19 test required in the recent Viking river Cruises ( Viking ) entry to anyone who received!

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viking cancellation policy 2022