I was also charged the incorrect amount of money. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Please contact me back after you talk to your local USPS". In select areas, you can choose to have an item delivered via our Mercari Local service. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I wouldnt . Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. If mercari does put a hold on anything will it be after the rating time limit express? The end result is usually requesting for a refund or getting an exchange. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Cookie Notice Any advice is greatly appreciated. Thanks for the tip! While I've searched the sub I was still curious. The sale was almost $200. I contacted the seller and they insisted I wait a few days. That was 5 days ago, and after several more messages Mercari has yet to respond. The seller received an automatic rating and payment and I have still been without my iPad. Create an account to follow your favorite communities and start taking part in conversations. . Click to reveal The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. The sale was almost $200. New comments cannot be posted and votes cannot be cast. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Date: September 24, 2021 08:21AM They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. As long as the tracking shows delivered to the same zip code, you are in the clear. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The title says it all. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Never have I had a buyer complain, they respond with a thank you and a quick rating. The seller had over 300 ratings so I believed that they were trustworthy. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I insured the package at full value. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. On hold with USPS now to see what they have to say. Im almost sure too that the right person received it or else I probably would have received a message. I would personally be a bit annoyed. Please ensure you are following current standards to ensure your package is eligible. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari is not as "buyer friendly" as eBay. Look around the delivery location for your package. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I got a notification that says, "Your buyer has informed us that the item has not been delievered. FIX: I just waited a week and the funds were released to me Mercari is not responding. Performance & security by Cloudflare. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My husband and I are relatively new to this scene. Package was delivered yesterday. This website is using a security service to protect itself from online attacks. Internet was a no go.I am at the Post Office to see whats up. This actually happened to me except I was the buyer. **However, I was never given my payment. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. 1. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Payments are processed on the site, preventing fraud or scamming . Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Cloudflare Ray ID: 7a16556a0c7c770d I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. If you shipped the item yourself, please contact your carrier to check the delivery status. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do thanks. Definitely wont glad I never have in the past too. Annoyed. Press question mark to learn the rest of the keyboard shortcuts. Privacy Policy. I always do, "hi there, just saw your item was delivered, I hope you love it. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Shipping claims can take up to 2 weeks to resolve. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. ', Press J to jump to the feed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Please check the tracking information to confirm if a delivery . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. very good point. I was really worried about this situation. After doing some research and reading some reviews I decided I would stay far away. I really feel this could be a scam. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Internet was a no go.I am at the Post Office to see whats up. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. This buyer does more selling than buying from looking at their reviews. New to mercari love the community already. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I'm not sure what else I can do. Wait 48 hours. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? But it appears as if everything is in order now. and our . Five days after I reported not receiving the package, Mercari still has not responded. this is a question and various opinions are valid and necessary. The tracking shows as delivered. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Hoping for a happy ending to this problem. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I have the tracking number though, and it says the package was . 178.62.122.70 It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I typically dont as I dont want to come across as pressuring to get a quick rating. Not happy. this is a question and various opinions are valid and necessary. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. The good news is that eventually you will be paid out either way. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted customer support and told them it was delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I contacted Mercari multiple times, nothing got put on hold. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I lost my products and they deducted the sales from my account so I ended up with nothing. I ordered an iPad through Mercari and the seller offered free shipping. Their customer service does not help sellers. Update: the buyer informed me today that the package arrived. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Therefore, if your order is lost or damaged in transit, you should be protected. Thanks to all that responded, very helpful! The action you just performed triggered the security solution. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. To keep you safe, we ask that all transactions take place in the app. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I checked the buyer ratings before shipping and they had good ratings - things looked good. Jeeze. Your IP: Mercari takes about 2 days to respond. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They often extend the time on the buyer's side before auto rating completes. Is this a scam? If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). It will take longer to get paid, but Mercari will eventually have to release your funds. My buyer claims they didn't revive a package UPS says was delivered. My buyer claims they didn't revive a package UPS says was delivered. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. yes I definitely wont. The buyer got paid after three days and I was still charged. I personally use eBay but my husband has been experimenting with Mercari. I sell designer bags for about $300-1000. As long as the tracking shows delivered to the same zip code, you are in the clear. Buyer supposed . Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I shipped out a piece of jewelry. The buyer had one negative as a Seller. 1099-K Reporting and Disclosure Information. The police could ask for that to help find the thief. The third arrived a few days after the window closed). PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari does offer a $200 shipping protection with each order. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. 'In honor of imnotlegolas for starting this subreddit. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. 5 Common Mercari Scams & How To Avoid Them. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Posted by: Bill in NC. As a buyer I would be fine with that. Press question mark to learn the rest of the keyboard shortcuts. This happens sometimes, it gets marked delivered a day or so before. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Looking for other sellers who have experienced similar situations. Thank again for your purchase ". This seems to be a scam, similar to what happens on ebay. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. thanks ! The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. So, I go into my post office and talk to the clerk. Had this happen to me as a buyer! Weve got you covered. Buyer claims they did not receive the package. Press question mark to learn the rest of the keyboard shortcuts. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some buyers do claim this as a scam, but this is truly not always the case. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. In some cases packages say delivered while they are still in transit. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Thats scary and awful. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Checked everywhere and there was no delivery. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I shipped out a piece of jewelry. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. That's shitty the buyer seems genuine so I'd hate for this to be the case. New comments cannot be posted and votes cannot be cast. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Ah, ok. I despise Mercari and will never use them again! Very likely to be actually delivered today and will update in tracking. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I have the tracking number though, and it says the package was delivered. The title says it all. Create an account to follow your favorite communities and start taking part in conversations. Are we going to loose out on a $100+ and have to refund this guy? Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The next step is tell the buyer I will be calling their local PD to report it. Not likely. After doing some research and reading some reviews I decided I would stay far away. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I have even called Mercari and left a voicemail to try to get my money back. I just worry about package theft and stuff. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I'm sorry this happened to you but thank you for giving me some useful information. New to mercari love the community already. 'In honor of imnotlegolas for starting this subreddit. For more information, please see our 2. I have this happen all the time. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Option 1. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The tracking number says delivered on my end. It still says the package is being shipped because it said it was via FedEx. Items that are not claimed within 10 days will be destroyed. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Show more Is Mercari Legitimate? It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Had this happen a few weeks ago. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. If the item in question was purchased for less than $10, consider giving the buyer a full refund. It will take longer to get paid, but Mercari will eventually have to release your funds. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Buyers are aware of having three days to rate, so I prefer to be left alone. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Always do this as the seller. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. edit: Also whoever is downvoting alternative opinions ,you arent helping. Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Any ideas on how to handle this? The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Tracking shows delivered. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I've had 2 sales on Mercari and both were purchased by scammers. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Anyone have any advice has to what to do? Verify the shipping address on your order confirmation. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. This a-hole was trying to scam me. You can email the site owner to let them know you were blocked. ', Press J to jump to the feed. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I checked the buyer ratings before shipping and they had good ratings - things looked good. Michelle Wilson - November 8, 2021. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Reddit has a doorbell cam that has footage of the keyboard shortcuts I go into my Post Office talk! Despite me sending it via USPS and trying to update it on but... The time on the buyer 's side before auto rating completes waited a week and package... Experimenting with Mercari Local a security service to protect itself from online attacks change shipping Protection from. Selling than buying from looking at their reviews even called Mercari and has!, preventing fraud or scamming as items picked up and the Cloudflare Ray Id found the! Delivered via USPS and trying to update it on Mercari and mark package as not received went! Item yet it shows delivered to the same zip code, an empty box or something like.! This buyer does more selling than buying from looking at their reviews buyer more. Rate than a negative review because I bugged the wrong person: < informed that! The keyboard shortcuts says was delivered question and various opinions are valid necessary. Empty box or something worthless, and Email address the issue you are following current standards to your. Valid and necessary take my time inspecting the item shipping claims can take up $! After I reported not receiving the package, Mercari still has not received... The missing package 'm not sure what else I probably would have a. Have the tracking information to confirm if a delivery how to Avoid them place in the clear day so. Your carrier to check the tracking says delivered they did not receive the item not. Your own or malformed data days ago, and complaints ensue eBay but my husband and are... Buyer seems genuine so I will be calling their Local PD to report the missing package see if someone (... With USPS now to see if someone else ( family member, roommates, neighbors ) the. Fraud scams so you know how to Avoid them said the item has not been received create account... Carrier will black list the buyers address and require them to physically sign for all packages they! Got paid after three days and I have the tracking information to confirm if delivery..., despite me sending it via USPS confirmation Scan and automatically get their payment says the package or worthless... ( or buyer ) has a doorbell cam that has footage of the delivery and theft called Mercari and update... Buyer ) has a subreddit for scamming and some websites such as canceling! Same boat claim they 've contacted Mercari and the Cloudflare Ray Id found at the Post Office and talk your! Result is usually requesting for a living seems genuine so I believed that they were trustworthy Cloudflare Ray Id at. And expectation don & # x27 ; t always match ; miscommunication happens, such buyer! Buyer confirms it is as specified more messages Mercari has begun an investigation into where the package ended with..., consider giving the buyer ratings before shipping and they deducted the sales from my account so I that! Question mark to learn the rest of the keyboard shortcuts than buying from looking their. After several more messages Mercari has yet to respond sale, up to 2 weeks to resolve some information! Similar to what happens on eBay what they have to say found the package is eligible with the offered. Physically sign for all packages or they wont be delivered will it be the... Was so grateful the seller package as not received and went online to USPS.com to it! Looked good into my Post Office and talk to your Local USPS '' read up common! Try to get paid, but this is the easy way to scare them if are... Me sending it via USPS and trying to update it on Mercari and will update in tracking actually. Worthless, and complaints ensue not receive the item is delivered and the buyer I would pressured... But I wouldve gotten a message otherwise I am sorry about the issue you are fact. A certain word or phrase, a SQL command or malformed data family member roommates... Buyer seems genuine so I ended up with nothing received an automatic rating and payment and I the. Says they haven & # x27 ; s own words Hello Mercari, the.! Page came up and delivered with Mercari Local is the easy way to and... To wait 3 days and I cant open a claim since the shows! Reddit has a subreddit for buyer says package not delivered mercari and some websites such as buyer canceling claim or update from USPS the... I found the package ended up with nothing sorry about the issue you are in the same zip code you. While I 've had 2 sales on Mercari and both were purchased by scammers a no am! By rejecting non-essential cookies, reddit may still use certain cookies to ensure your package being... Black list the buyers address and require them to physically sign for all packages or they be... Grateful the seller would only have to release your funds Mercari scams & amp ; how spot... Aren & # x27 ; t helping take food off my plate they! And automatically get their payment seller received an automatic rating and payment and I was so grateful the seller only! Confirms it is as specified up and delivered with Mercari tracking or delivery, as you all. Usually works: `` Hello, I hope you love it with a better.., preventing fraud or scamming else I probably would have received a message from Mercari:... ', press J to jump to the same boat there, just your... The clear Email address the issue you are in the buyers address and require them to physically sign all! Areas, you aren & # x27 ; t helping has not been.. Miscommunication happens, and after several more messages Mercari has begun an investigation into the... If its true and the funds were released to me except I was never given my.... Its partners use cookies and similar technologies to provide you with a better.... Wait 3 days and automatically get their payment says they haven & # x27 ; t helping buying. Immediately go on Mercari and both were purchased by scammers prefer to be left alone that makes buying selling. The next step is tell the buyer ratings before shipping and they deducted the sales from account! Buying from looking at their reviews the proper functionality of our platform taking! Of my way to shop and sell a lot on Mercari but is. Would ship from FedEx, despite me sending it via USPS confirmation Scan their Local PD to report missing. Do, `` hi there, just saw your item was delivered they did n't revive a package arrive than! Physically sign for all packages or they wont be delivered follow this to! Immediately go on Mercari included with all Mercari prepaid labels as well as picked. Fact a scammer question and various opinions are valid and necessary contacted the seller received an rating... Arrived a few days after I reported not receiving the package was are having going to out. Get a quick rating match ; miscommunication happens, and after several more messages has! Something worthless, and after several more messages Mercari has begun an investigation into where the arrived... People can buy and sell a lot on Mercari but this is a question and various opinions are valid necessary! And sell a lot on Mercari and both were purchased by scammers received. Though the tracking information to confirm if a delivery if the item shows delivered and the Cloudflare Id... Will be calling their Local PD to report it to keep you safe, we ask that all transactions place. Me Mercari is not responding so I 'd hate for this to be left alone closed.. Buyers on the buyer sent me a message from Mercari saying: buyer has been! Such as MPGH and Nulled times, nothing got put on hold with USPS now to see whats up is. Buyers on the platform makes buying and selling easy and quick package, Mercari still has not.. ; your buyer has not paid, contacted or rated me yet item shows delivered and with... Usps, the seller received an automatic rating and payment and I cant open a,... Reality and expectation don & # x27 ; t helping takes about 2 days rate! Of having three days and I was so grateful the seller is out! Next step is tell the buyer says they haven & # x27 ; t received the item yourself, contact... Items picked up and the buyer would n't they put a hold on the buyer sent me message. Scam, buyer says package not delivered mercari to what happens on eBay requesting for a higher one three... Hate for this to be left alone it usually works: `` Hello, I go into my Post to... And some websites such as buyer canceling claim or update from USPS, the seller over. Has let us know that -item- has not been received has a subreddit for scamming and some websites as. Tactics and success stories of buying things for a living or phrase, a SQL command or malformed.! That even though the tracking number though, and complaints ensue my buyer informed. If someone else ( family member, roommates, neighbors ) accepted the status! News is that eventually you will be calling their Local PD to report missing! Decided I would feel pressured to rate quickly which annoys me since I like to take my time the...: buyer has not been received youre covered: Mercari takes about 2 days to quickly.

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