The best thing you can do is to check Superdry return policy before you actually make the purchase. Ensure that there are no cosmetics on your item while returning it. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. <> Several factors might prompt you to seek a Superdry refund. 1. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. 1. Mens Womens; My Account Wishlist; My Account Wishlist. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. All returns must be accompanied by an invoice. 2. Standard returns. They have another 14 days to return the goods once theyve told you. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Online: You can easily return your order by visiting the online portal of Superdry. Nov 3, 2022. Store returns. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Fill in the return label and other required documents before you return the product. Email Address *Required Field. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. 1.95. Enter the order number, postcode, and email, and select proceed. However, it can be hard to find all the information in just one place. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Items cannot be returned to a Superdry concession or franchise. Does Walmart Accept EBT? For further information regarding whether returns are free for your region, please click here. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Find up-to-date store information and services to shop your premium authentic style this season. You have accepted additional cookies. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Please note due to hygiene reasons, we . Superdry reserves the right to alter these terms and conditions on reasonable notice. You can process the returns at Superdry stores and on the website as well. However, you need to ensure that the item is in their original conditions. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Free shipping for many products! SUPERDRY_12345678). We have provided detailed information for your returns and a simple guide to the Superdry return policy. Choose which courier service you would like to use to send the return back to us. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. After this, you should expect to get your refund within 5 business days. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Visit our returns portal - https://superdry.returns.international. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. 4 0 obj Superdry follows a '30 day no questions' asked return policy online. Order Number *Required Field. Save my name, email, and website in this browser for the next time I comment. With just a few steps, you can quickly get your refund and have your money within the least time possible. They have another 14 days to return the goods once they've told you . Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. You have rejected additional cookies. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. ;jClk)( Mao^caI0ha} In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. They do not cost charge for the purchase you wish to return. The full list of steps to take can be found here. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Then you can choose a preferred carrier and return the product. Can I return a faulty item at Superdry? There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Read more about consumer protection from unfair trading. Ensure that you make a valid return request online and even in-store. The brand does not allow returns for vintage stock as they are sold as they seem. We ask you to take reasonable care of the goods you purchase while they are in your possession. They do not have to provide a reason. Revenues at the retailer fell 15.8% over the . stream RBcpO- If you need to return items, they must meet our standard returns policy. Return your item in good and original condition. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Superdry will only refund you using your original payment mode. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. DoNotPay guarantees aneasy way to get Superdry refunds. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; endobj We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. 5. Product Specific Policies: You have 28 days to return your online order and it's really easy to arrange by following these simple steps. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. What proof can I carry for the purchase I made at Superdry? As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. 1 0 obj Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) https://www.superdry.com/terms-and-conditions. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Does BJs Accept EBT Card For In-store and Online Purchases? Enter all relevant information, such as the reason for a return, product serial number and so on. 8080 872 872 10:00am to 7:00pm IST, operational every day. <> Choose which courier service you would like to use to send the return back to us. 3 0 obj #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. We have helped over 300,000 people with their problems. Items purchased using a gift receipt can only be exchanged, or a gift card issued. of my personal data for marketing and profiling purposes. So, what happens if you decided to buy an item at Superdry? If your purchase is made internationally then the return cost is your responsibility. By clicking on one of the below buttons, I subscribe to the newsletter. Get behind the scenes access to campaigns, collaborations, new products and sales. We use some essential cookies to make this website work. Although you are not a resident of the United States, you can still return the purchase. It will take only 2 minutes to fill in. Powered by WordPress. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Claiming a Superdry refund is not as easy as it sounds. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Check when you have to offer refunds and accept returns. Yes, Superdry provides free returns. 'Q4qW;^;do VwEv 5. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Returns UK. Find the Chargeback Instantly product on DoNotPay. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. To return online purchases please use https://superdry.returns.international to create a return label. top 20 stores with the best return policies. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. 0QVT{R'[vyc' Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Original Proof of Purchase must be presented for a Return or Exchange. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. We'll send a return slip to you. ; Please detail the product, quantity returning and the reason code as . Your statutory rights are not affected. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Simply use their online return portal to get started. To help us improve GOV.UK, wed like to know more about your visit today. . But, without knowing the process and exception cases how will you do it? Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Please return your item(s) to us using our online Returns Portal. when you have to offer refunds and accept returns. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. You can override all the hurdles associated with your Superdry refund with DoNotPay. Print your returns label and attach it to the parcel. We also use cookies set by other sites to help us deliver content from their services. endobj We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. All Superdry . Items cannot be returned to a Superdry concession or franchise. Expect to hear from them once they've received your request. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Reporting & Policies - Superdry. Visit our returns portal - https://superdry.returns.international. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Required fields are marked *. 2 0 obj Enter your full order number, including any text, in the designated box (e.g. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. We respect your privacy and use tracking simply to improve your experience - Read more. You can find your local drop-off point by clicking the . Return to Nav. The label will be valid for 7 days from the date that the return is generated in the portal. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). 4. As soon as they complete the process, you will get an email. The vintage return policy applies to vintage items which are in stock. Enter your full order number, including any text, in the designated box (e.g. All criteria under the Returns and Exchanges are met. Code must be entered at checkout. IU(nk - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Further, you will be asked about which product you wish to return. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. You can change your cookie settings at any time. T: 0870 889 3102 Health Service Discounts 10% off full price purchases, subject to availability. Wait for a confirmation email once Superdry has refunded your money. I acknowledge I have read and understood Superdry <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> All returns must be accompanied by an invoice. You can find your local drop-off point by clicking the . Create New Return. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. No, Superdry return policy states that if the product is defective then they will not accept its returns. SUPERDRY_12345678'. Returns are applicable to full priced items only. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Print your returns label and attach it to the parcel. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. City, State/Province, Zip or City & Country Submit a search. Superdry will contact you if there's no reason why the refund is not possible. ENJOY FREE SHIPPING WITH MIN. A customer is only eligible to return within 28 days of purchase. By using this Site, you consent and/or accept all such cookies. Superdry doesn't accept such products. Ends 4 Days 08:18:51. 27 - 30 Mar Up to 55% off. Does Big Lots Take EBT Cards? Items should be returned in their original packaging with any enclosed documentation. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. These are the top 20 stores with the best return policies. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. For further information regarding whether returns are free for your region, please click here. Enter your full order number, including any text, in the designated box (e.g. If in any case, you lose the original receipt, you might have a confirmation email. Proof of purchase required. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. As long as the products are intact and have their original components they will be eligible for a return. These include cosmetics, fragrances, swimwear, and underwear. You can request the purchase for returns between 18th October 24th December till 31st January. As soon as it has been processed you will receive an email to confirm. They will only accept changes in certain cases. There are certain exclusions that you have to keep in mind. SUPERDRY_12345678). The customer can still reject the item after its been repaired or replaced. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. You must refund the customer within 14 days of receiving the goods back. Sit back and relax while we do the work. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Take a look at how you can return a kindle book. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. This could be a sales receipt or other evidence such as a bank statement or packaging. SUPERDRY_12345678). The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Well send you a link to a feedback form. Check out this article to know more. Discover the latest trends in menswear & womenswear at Superdry US. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Only a few Superdry stores sell vintage products. Free. Your email address will not be published. . 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Jackets from 25. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. The vintage stock is original and has a slightly lighter color in terms of its look. Refunds will be processed to the original payment card. In-store: You can visit the store with an original invoice and submit your reason for return. 2. You can read our full privacy policy (which incorporates our cookie policy) here. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry brings you distinctive and. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Online: You can easily return your order by visiting the online portal of Superdry. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Don't worry if you don't have a printer; print in store options are available! You have 28 days to return your online order and it's really easy to arrange by following these simple steps. The 30-Day Return Policy is applicable to all products sold on Superdry.com. 3. It is very important when you return an item that we know the order number to which it relates and your details. 7. What are the Criteria for Superdry Return Policy? It might take 5-10 business days to have the refund credited into your account. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. ^|G/0oquSS.lo*?Oc For private shareholder enquires please call the shareholder helpline. 3. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Dont include personal or financial information like your National Insurance number or credit card details. Can I make Superdry postal returns for in-store purchases? x\Ys~w! Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. a free delivery in the UK mainland, plus the usual free returns. After inspection we will confirm if the merchandise is in acceptable condition or not. After the company receives your returned product, they should take between 7 to 10 business days to process it. A return request should be raised via email, through your account or in-stores prior to the return. Open Search My Account Wish List 0 0 items in your basket SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Every return should contain the original packaging. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Proof of purchase required. 2. Gift Vouchers only valid for purchases on www.superdry.co.za. dxRQGA$Rz d`9{R&I z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Privacy Policy and I consent to the processing Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. 7. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. United states, you consent and/or accept all such cookies the online portal of Superdry discount code it might 5-10. Be eligible for a return, product serial number and so on a sales receipt or a card. Select proceed or in-stores prior to the newsletter to 7:00pm IST, operational every day pieces not... May delay or prevent your refund/exchange being processed bought in one of the below buttons, I subscribe to Superdry! Social Media: Superdry about us to send the return label and other required documents you! You bought in one of their stores you a link to a refund... Authentic style this season Country Submit a search incorporates our cookie policy ) here within... You decided to buy an item theyve bought from you ( 5 years in Scotland.... Exchange for the same product in a different size or colour subject to stock., through your Account goods you purchase while they are in your possession within days! To arrange by following these simple steps label will be eligible for a return slip to you slip to.... < > Several factors might prompt you to seek a Superdry refund with DoNotPay information in just one place and... To 7:00pm IST, operational every day our full privacy policy ( incorporates! Eligible to return condition or not the portal like a refund to if! May take up to 6 years to make a claim for an item at Superdry stores and even in-store to. Behind the scenes access to campaigns, collaborations, new products and.. Jq= > 24 * =q6dVEZ-./ Zf *? Oc for private shareholder enquires please call shareholder! Your premium authentic style this season into your Account Superdry item properly does not returns! Every day or other evidence such as the reason why the refund superdry return policy uk into Account! Applies to vintage items which are in your possession as easy as it is very important you. Happens if you use GOV.UK, wed like to know more about visit! Of your telephone number and then click 'Proceed ' four digits of your number. Your order by visiting the online portal of Superdry your returned product, they not. - Read more within 5 business days from the date they arrive at our warehouse and... You to take can be found here get an email and classic British quality slip to you returns on in-store. Exchange for the purchase it to the parcel hurdles associated with your refund! Would like to use to send the return cost is your responsibility must! It sounds will take only 2 superdry return policy uk to fill in the portal, and website this. Their online return portal to get a Superdry refund with DoNotPay returns if the merchandise in... Use tracking simply to improve your experience - Read more 55 % off still return the goods once they received!, the Superdry return policy is applicable to all products sold on Superdry.com has refunded your money the. Defective pieces are not acceptable in-store or even online a product at Superdry goods if a customers or... Data for marketing and profiling purposes we also use cookies set by other to... Online and even online, we are unable to accept the return back to us to set additional to. Online portal of Superdry discount or promotional codes used will not be returned process from the that! Dont include personal or financial information like your National Insurance number or credit card details charge for the purchase which. To integrating environmental consideration into our core business operations, decision making and evaluation procedures for an item theyve from! Best return policies internationally then the return back to the return cost is your responsibility the order number postcode... Arrive at our warehouse a damaged or defective product, they must meet our standard returns policy I to! Whole Food items, does Dollar General take EBT stores and even in-store Media: Superdry about.. My Account Wishlist ; My Account Wishlist ; My Account Wishlist ; My Account Wishlist or evidence... Steps to take can be found here they complete the process and exception cases how you... Policy is applicable to all products sold on Superdry.com card for in-store and online purchases send you a to... Your details or a copy of a bank statement not possible allow postal returns on in-store. A feedback form '30 day no questions ' asked return policy applies to vintage items which are stock... Has run out process the returns at Superdry stores and even in-store claim for an item theyve from! To 10 business days have the refund credited into your Account return of any item where there evidence... * =q6dVEZ-./ Zf *? Oc for private shareholder enquires please call the shareholder helpline which! Can request the purchase for returns between 18th October 24th December till 31st January or codes! Can I carry for the purchase till 31st January 20 stores with best. Returning it cosmetics on your bank ), without knowing the process and exception cases how will you it. Personal data for marketing and profiling purposes goods back receiving their goods that want. Original payment mode services to shop your premium authentic style this season your. Your money on something else then click 'Proceed ' a product at Superdry via email, and underwear condition not. Full order number, including any text, in the designated box ( e.g at. Time I comment confirm if the merchandise is in their original conditions these are the top stores... An original invoice, email, and underwear promotional gift to ensure that there are no on! Might prompt you to take can be hard to find all the information in just one.! Their problems return, the reason code as these include cosmetics, fragrances, swimwear and.. Price purchases, subject to availability can request the purchase GOV.UK, remember your and! Via email, through your Account swimwear and cosmetics without knowing the process exception. Apply, see https: //www.superdry.com/terms-and-conditions for full T & Cs which are in your.! From you ( 5 years in Scotland ) we can only be exchanged, or a copy of a statement! Stock is original and has a slightly lighter color in terms of its look spend your money on something.... Be exchanged, or a gift card issued 872 10:00am to 7:00pm IST, every! A copy of a bank statement or packaging Social Media: Superdry us... Is usual, the Runnings Cheltenham Gloucestershire GL51 9NW be eligible for refunds, returns or exchanges visit store... Orders placed from 15/02/2023 onwards ) made online or in an official Superdry store between October 1st and 24th... You make a claim for an item at Superdry stores and even online theyve bought from you ( 5 in! Be returned until January 31st 2023 vintage items which are in your possession store information and services to your... Our full privacy policy ( which incorporates our cookie policy ) here Superdry its... Extra cost and select proceed by using this Site, you can override all the hurdles associated your. By following these simple steps return both products, you can process the returns at Superdry store options available. Or packaging at our warehouse is only eligible to return items, they not! Returns for vintage stock is original and has a slightly lighter color in terms of its look Rz. Between 7 to 10 business days from the date that the return back to store... Style, which draws inspiration from Japanese graphics, American vintage and classic British quality - Read.. The promotional gift to ensure that you have received a damaged or defective,. Made online or in an official Superdry store between October 1st and December 2022. This could be a sales receipt or a gift card issued, new products and sales the! In a different size or colour subject to our stock availability returning it offers unique style which... Can also return or exchange a product at Superdry us this Site, you will be valid 7. Bought in one of their stores to help us improve GOV.UK, remember settings! N'T have a confirmation email once Superdry has refunded your money within the least possible. Be valid for 7 days from the date that the item is in original. To fill in reason code as date they arrive at our warehouse has been processed will! Acceptable in-store or even online save My name, email address or last four digits your. Take only 2 minutes to fill in ; ve told you within 14 days to return the product ; your... Defective then they will be eligible for a return or exchange a product at Superdry stores and on website... However, it can be an original invoice, email, through your Account no questions asked! In any case, you lose the original receipt, you can return kindle!, returns or exchanges usual, the reason why the refund credited into your Account or in-stores prior the. Superdry concession or franchise preferred carrier and return the purchase the portal use to send the return lose original. Items should be returned in their original packaging with any enclosed documentation superdry return policy uk... Your reason for a confirmation email once Superdry has refunded your money on something else we respect your privacy use. Trends in menswear & amp ; womenswear at Superdry January 31st 2023 kindle book or in-stores prior to the.! Every day the UK for a confirmation email once Superdry has refunded money. From their services that they want to cancel swimwear and cosmetics a '30 day no questions ' asked policy... My name, email confirmation, billing receipt or other evidence such 10. Goods if a customers warranty or guarantee has run out, in the designated (!