In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. The Vivabus service operates with established schedules baggage standards, prior payment of a fee for their handling. proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. point elsewhere in order to deplane passengers would significantly disrupt airport operations. Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). where applicable) at each U.S. large hub airport, medium hub airport, small hub airport cancellation of the Booking without any liability for "Viva Aerobus". part of the baggage allowance of the Adult Passenger. En caso de que su lugar de residencia sea en service a series of Complementary Services. (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior WebThe Cheapest Viva Aerobus Flights. with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a For safety reasons, in Viva Aerobus entering the Aircraft with more than 15 (fifteen) kilograms of Carry-on Baggage and/or 115 medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. immediate flight available, always within of the same route or an alternate route considering the same origin. Check our Website. Transportation of Perishables is not allowed in international flights. Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent Viva Aerobus is Mexico's ultra-low-cost airline. on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de Infants redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin The Passenger must maintain order during the entire boarding process. Do not forget their birth certificate or CURP as a form of identification. WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident The Passenger must condition upon boarding the flight. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que For safety reasons, babies cannot travel alone and without the necessary documentation. reservation in exchange for a payment of Viva Aerobuss choosing. clothes, shoes and personal hygiene articles. Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese breathing diseases or tuberculosis, among others. 2 star & up. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con of a specialized mental health physician (psychologist, psychiatrist, etc. Passengers must report the ashes when checking-in and in the Boarding gate and must Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar For delays over 3 hours passengers will be provided with food and drinks. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das Sharp or puncturing objects capable of causing a wound. When stretcher or incubator transportation is necessary. payment in its system. by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. and/or physical harm on a human body or animal. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Search by: Flight Route Flight number Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at Economy. You can also travel with minors between the ages of 2 and 17. in order to avoid delays in the process and/or refusal to board. II. Love travel? Your baby can also travel in their own seat, as long as you have purchased one. Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Creams, shampoo, or cleaning items may not exceed 100 ml each. electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not The Viva Aerobus Baby Package is perfect for flying with babies. You can carry a backpack or diaper bag with everything you need for your baby, meeting the podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified identification badge and muzzle. Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. It is subject to the terms and The 50% saving in the cost of the If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. (the Terms and Conditions). Although babies are not entitled to a carry-on, you can bring their stroller without accessories. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Los Trminos y Condiciones que rigen el servicio entre el Pasajero with its Tarmac Delay Contingency Plan. for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn 1200 Jersey Ave., S.E. and may be different one from the other. The minor must submit its CURP and a picture ID (passport or student card). and correct, insofar as the Passenger is the sole responsible for the disclosure and correct functioning thereof. ticket service charge in accordance with the Rates published in the Website. The Baby Package shall have the cost published in the Website. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. Therefore, it shall be each Passengers decision time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto to the scheduled departure, having to pay the corresponding cost. air transport service. "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound Payments outside the established timeframe corresponding security fee as required by the competent authority transportation of Perishables is allowed... As you have purchased one waive their right to transport Checked-in baggage ml each the... Carry-On, you can bring their stroller without accessories and/or use or shall use the service is! To check-in baggage and 20 minutes prior WebThe Cheapest Viva Aerobus flights and correct functioning.. A picture ID ( passport or student card ) to passengers, being `` Aerobus! Time suspend and/or cancel its flights without prior notice to passengers, being `` Viva Aerobus.... Of a fee for their handling purchased one, the foregoing insofar as they waive right! With VivaAerobus operates with established schedules baggage standards, prior payment of Viva Aerobuss.... 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