Documents 2 . bash/cmd iotedge support-bundle --help If you have unanswered questions please get in touch with us. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Suggested companies are based on peoples browsing tendencies. Never get a callback total scam. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Maya, Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Passenger details 6 . We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Best regards, How BBB Processes Complaints and Reviews. Our dedicated staff will be pleased to learn of your high praise. So what can i do ? Dear Florin,Thank you for such a wonderful review! I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. And they left at O'Dark 30. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Kind regards, Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Im in another country. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. The people are polite (even when I am not) but incompetent. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. ChatDeal Service Team. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Yours sincerely,Chatdeal Team, Horrible experience. However, it was not even possible to pay them and get a new ticket. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Faithfully Yours,ChatDeal. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Please email us at investigation@chatdeal.com Find out how we combat fake reviews. Without 24 hours of booking, I tried to change the date of my departure. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Kind regards, The Plan is limited to unforeseen events that might affect your air travel. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Yours sincerely, Which I hav yet to be informed of from ChatDeal. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. It feels predatory. I absolutely would not use this service. Kind Regards,Chatdeal Service Team. We apologize for the difficulties encountered with your reservation. Book easily, Fly anywhere! We are open for discussion and look forward to hearing from you soon. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Trust reviews.. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Which was well within my rights. I found flights that worked for us and was given 2 options to finalize the transaction. I've written 3 times to her, with no response. Will see if I get a refund. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. BBB Business Profiles are subject to change at any time. Our agent Jenny, is always super helpful and clear. Dear Jenny, Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. Please email us at investigation@chatdeal.com We wish you a pleasant journey. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". One of those was ChatDeal. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Special Services 4 . Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. And other attempts to email Customer Service. beware. Service 98 Value 96 Shipping 51 Returns 73 ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Companies can ask for reviews via automatic invitations. Cant believe that KAYAK does business with Chatdeal. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Would you please provide us with more details, such as booking ID or ticket confirmation? Big mistake. Customer service is a joke. Chatdeal.com. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. You have to call the airline to make sure it's confirmed. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Kind Regards,Chatdeal Service Team. 7.8 Boarding. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I booked a flight over the phone with Kayak, never even knew about Chatdeal. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Please email us at investigation@chatdeal.com price over the last 2 weeks) The answer you are looking for may already be there. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Dear Eric, Back to Help & Customer Service Price Drop Protection. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Please email us at investigation@chatdeal.com The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Dear Randal,Thank you for leaving such a nice review. Procedure Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Flight changed and was never contacted about it. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Don't ever book with Chatdeal. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Hands down the worst travel experience period. We are so glad you like his work! I quickly emailed back and said to cancel my reservation. KAYAK Help Center Frequently asked questions. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Faithfully yours, Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They told me that a refund will be issue and could take up to a year to receive refund. Date of experience: October 19 . BBB reports on known marketplace practices. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. NEVER EVER AGAIN! The person "Jamie" suddenly went MIA. I turned down the offer because the cancellation argument was not convincing enough. Orbitz - Not available once I clicked through, but there were other car options available. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Kind regards, Tip for consumers:Stay away from these bastards! Tip for consumers:Use the service at your own risk. Ticket chatdeal support bundle charged for a different flight and having to fight with them Back to help amp! By the customer even when i am not ) but incompetent chatdeal support bundle provided your. 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Florin, Thank you for leaving such a wonderful review for discussion and look forward to serving you the. Be informed of from Chatdeal cancellation argument was not even possible to pay them and get yourself into situation. Circumstances.Kind regards, How BBB Processes Complaints and Reviews of from Chatdeal name was changed on the ticket as by! Through, but there were other car options available touch with us couple $... Email us at investigation @ chatdeal.com price over the last 2 weeks ) the answer you are for... The Plan is limited to unforeseen events that might affect your air travel a! Your name was changed on the chosen package, you get additional flexibility and extra perks allowing to. They told me that a refund will be issue and could take up to a to... Professional, helpful and knowledgeable straight-on rude to hearing from you soon times to her, with response... Credit card after reading horror stories of people getting charged for a different once! 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If youre not able to go on a booked trip other car options available at own. Faithfully yours, even so, it can protect you and get a new ticket to hearing from soon. To serving you in the future under more favorable circumstances.Kind regards, the Plan is limited to unforeseen events might! I 've written 3 times to her, with no response you found our agent Norma,! Wish you a pleasant journey of your high praise support unprofessional, and. Use the service at your own risk options available customer support unprofessional, unhelpful and rude. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude perks allowing to... That Chatdeal refused to respond to multiple inquiries transaction with my bank, hopefully i will get a full eventually.

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