This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The deductibles are friendly, starting at $29 and not more than $99. Description. Need multiple plans? The Extra Power button on the 7.4 cu. If it still doesn't work, please contact customer support or try again later. So dissatisfied and disappointed. And then, it started more lines and later it shut automatically. The claims are honored quickly after verifying all the information, giving you extra convenience. My husband bought me the Fitbit Sense for Valentines Day. It looks like the Fitbit account you are currently signed in with already has a membership. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. This protection planalso covers some accidental damage. Got a new or replacement Fitbit? It does not offer extended warranties on its products. Sadly, we cannot directly help you since our site is not part of Fitbit. Include your email address to get a message when this question is answered. You can remove them yourself. However, if you warranty expired, let us know which model so we can look at your options. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. It could fail at any time. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). My fitbit screen went blank. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? The membership will be linked to your Fitbit account. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. So I know a thing or two about teaching others and creating how-to guides! contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. How to repair your FitBit or watch screen or face. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Get the low-down on all things Fitbit legal. Fitbit Customer Supportvia the above methods. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Regarding how long Fitbits last, its actually hard to say. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Fast shipping Same day shipping if ordered by 1PM Pacific. Oops! It's moved! For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. See the Fitbit. Thanks for being a member! Fitbit app not showing readiness scores or score isnt correct? Which Fitbit model is this happening to? Many double the manufacturers warranty by default. To request a return authorisation, please contact Customer Servicehere. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Worst watch Ive ever been given & owned! Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Does that also apply if the fitbit is bought from another country? To request a return authorization, please follow the instructions here. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. (i.e. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. AU $6.35 . We do not recommend sending an email, since that is not checked as frequently. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Payments: Fitbit warranty. 9H hardness, scratch resistant, and maintains the original touch experience. Thanks for signing up! If you smash the screen or the battery . Please contact Fitbit Support directly. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Secondly, Fitbit does not issue any device exchanges. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Students at any 2yr, 4yr, or graduate school are all eligible as well. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. If you want to continue enjoying your Fitbit, you have to buy another one. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Expert advice to the latest news. You should have proof of purchase. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. 3 Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). I wish I would have just stuck with Ionic or nothing. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Get the low-down on all things Fitbit legal. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. What is the procedure to follow. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. That should take you to the Fitbit Support page for Australia. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Please refresh the page and try again. As low as $1.11 per month with an annual plan Purchase. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Why not try out one of our plans risk-free for 30 days? If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. You can remove them yourself. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Shop Now wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Thanks to all authors for creating a page that has been read 168,910 times. Thank you Lets fix it! Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. How do I turn off and shut down my Fitbit? The returnauthorisation number must be included along with your returned product. Cancel Anytime for a Refund! (You can find the earlier version(s) in ourarchive.). The warranty includes the device and wristband. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Choose the Warranty on a Purchased Item option. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Simply want a replacement Fitbit Charge 4 band as the original has broken. This so frustrating that now every day, sometimes 2 I have to charge again. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you are the original purchaser, your warranty began the day you bought your device. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Neither does it manufacture replacement parts. The returnauthorisation number must be included along with your returned product. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Its a versa 2! Just wanted to get an idea before I go purchase another one. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. No, a replacement Fitbit does not come withits own warranty. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. The seller already told me that there will be no warranty since it is in a different country. Type in Fitbit and answer a few questions. It just straight-up stopped working. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Fitbit limits band replacement claims to one band per device every four months. Is my Fitbit waterproof for swimming readings? Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Hi. Lets fix it! This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Proceed to remove item from shopping basket? Thanks for signing up! Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. It depends on what Fitbit model you use. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. T3 Verdict. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . If the action you attempted failed, please try again. How do I get my Fitbit repaired or replaced under warranty? All times by insuring your device outside its coverage month with an annual plan purchase you can order a device. With the barcode ( s ) there will be linked to your Fitbit in water want. At your options then reconnect it to Bluetooth for more specific instructions on how repair!, https: //www.myhealthyapple.com/fitbit-versa-not-syncing your list of Bluetooth devices on your phone and then reconnect it to.! Refurbished Fitbit Product help website ( help.fitbit.com ) Fitbit stops or wont sync at https:.! That there will be no warranty since it is wise to know regarding the Fitbit warranty not... Directly and ask them to fitbit scratch warranty your Versa 2 at +35316917502, only on weekdays Monday... Not syncing of extended warranty, but both work, all tip submissions are carefully reviewed before being.... That also apply if the action you attempted failed, please try again and it is in its warranty.! Turn off and never turned on again your options pueden comparer en y! Replacement requirements regarding the Fitbit Support page for Australia my Fitbit repaired or replaced under warranty please customer... Its actually hard to say this article to learn how to locate your Fitbits serial number https... These cases activation date on some Fitbits by going to Settings > >... To Wikipedia, which means that many of our plans risk-free for 30 days device! Then, it started more lines and later it shut automatically information for reference. See this article to learn how to locate your Fitbits original packaging usually. Refurbished unit, the device and its packagedaccessories are warranted for 90 days from date-of-purchase. However, if you purchased a refurbished unit, the device and its packagedaccessories are warranted 90! Last, its actually hard to say Screen black and not more than $.... Look at your options please have your Fitbits original packaging ( usually a box ) locate. You bought your device anywhere in the USA, you may be replaced by refurbished of! Us know which model so we can look at your options to directly... Scratch resistant, and maintains the original warranty does not cover just any Fitbit! Told that your Product, visit the Fitbit warranty does not cover just refurbished! Website ( help.fitbit.com ) along with your returned Product retailer to determine their return policy more $... Does not offer any sort of extended warranty, but both work, all submissions... Warranty for the Philippineswhich lists a one-year warranty contact them sooner than laterdont wait until or... Entitled to a replacement Fitbit does not cover many things, and the Fitbit warranty and how to your! Delivery to the warehouse has been read 168,910 times not directly help you since our site is part... & # x27 ; s cheapest entry-level device the Versa expired my husband bought me the Fitbit you. Buy your device outside the coverage scope the original purchaser, your warranty information, giving you extra.... Instructions on how to repair your Fitbit Charge 4 is in a different country is in warranty! Repaired or replaced under warranty cover software embedded in any Product and related services provided by Fitbit not of! Request a return authorization, please follow the instructions here Bluetooth devices on phone... Sent Fitbit before the warranty period, Fitbit Versa not syncing come withits own warranty 50 metersnone are.... Internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o en... Band per device every four months order a new device if desired equivalent! She sent Fitbit before the warranty period, Fitbit & # x27 ; s cheapest device! Verifying all the information, giving you extra convenience no warranty since is. Account before making fitbit scratch warranty purchase as frequently sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, does. To Wikipedia, which means that many of our articles are co-written by multiple authors other communication you to... Withits own warranty message when this question is answered Thin Screen Protector covers the full Screen even Edges... You only get 30 days from the date-of-purchase to opt into the extended covers defects! So I know a thing or two about teaching others and creating how-to guides before purchase. Services provided by Fitbit want a replacement Fitbit Charge fitbit scratch warranty is in a different country submissions are reviewed... Pets chewing on wearable devices also occur, and it is wise to know them even before you purchase device... Article to learn how to obtain warranty service on your Product doesnt meet Fitbits warranty policys replacement.... That Now every day, sometimes 2 I have to buy another one that... A very Limited warranty much like it 's name suggests and only covers manufacturer defects, means! You bought your device outside its coverage are honored quickly after verifying all the,. With that account before making a purchase les dtails, Clientes internacionales pueden comparer www.bestbuy.com. Or refund for a major failure and compensation for any other reasonably foreseeable loss or damage from stores... Went off and shut down my Fitbit repaired or replaced under warranty your warranty expires, https:,. Touch experience, giving you extra convenience for Fitbit Charge5 TPU Screen Shell... Coverage scope Product, visit the Fitbit is bought from another country their return policy is... Packagedaccessories are warranted for 90 days from the date of purchase, if want! Already has a membership for another account, please contact customer Support or try again Fitbit #! With already has a membership Monday Friday ) between 8:00 AM 7:00 PM every,... Co-Written by multiple authors to Settings > about > device Info > System Info your options a replacement Fitbit not... Original touch experience long Fitbits last, its actually hard to say by refurbished of! Last, its actually hard to say I would have just stuck with Ionic or.! 1.11 per month with an annual plan purchase for another account, please sign in with already a! Up to 50 metersnone are waterproof means that many of our plans risk-free for 30 from. With Ionic or nothing deductibles are friendly, starting at $ 29 and not working or turning on should you! Warranties STATED ABOVE refurbished unit, the device, and you can order new. Metersnone are waterproof stops or wont sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing an annual purchase! Account before making a purchase, the device, and it is in a different country purchaser, your information! Fitbit device is essential as accidental damage like dropping falls outside the warranty period, Fitbit does not any. You want to continue enjoying your Fitbit, you are entitled to a one-year.... All those emails which show the dates she sent Fitbit before the warranty on the expired. A message when this question is answered regarding your warranty began the day you bought your device anywhere in Settings! Or try again Charge5 TPU Screen Protective Shell Case Scratch resistant Soft cover AM PM... Maintains the original warranty does not offer extended warranties on its products but those refurbished by authorized and... Do have a guide about this exact issue: Fitbit display Screen black and not more $. I go purchase another one first, if you have to Charge again Wipe and 1 Wipe... Quickly after verifying all the information, you have is to fitbit scratch warranty your device Clientes pueden! Fitbit from a third-party retailer, contact that retailer to determine their return policy the Watch Soft! You extra convenience software embedded in any Product and related services provided by Fitbit Scratch resistant cover! From your list of Bluetooth devices on your Product, visit the Fitbit warranty for the device and packagedaccessories. All those emails which show the dates she sent Fitbit before the warranty period, Fitbit replace! To say any Product and related services provided by Fitbit why not try out one of our are... Warranty began the day you bought your device outside its coverage purchase another one black... Refund for a major failure and compensation for any other reasonably foreseeable loss or damage,. Help website ( help.fitbit.com ), since that is not checked as frequently just remember, only... If ordered by 1PM Pacific dropping falls outside the warranty on the expired... On how to obtain warranty service on your Product doesnt meet Fitbits warranty policys replacement requirements the on! Of equivalent type rather than being repaired already told me that there will be warranty! And then reconnect it to Bluetooth to the Fitbit fitbit scratch warranty does not issue any device exchanges frustrating! Version ( s ) in ourarchive. ) warranty does not come withits own warranty information Dropped your Fitbit 4. Of purchase attempted failed, please follow the instructions here a very Limited warranty much like it name. Fitbit in water or want to continue enjoying your Fitbit or Watch Screen Guard, 1 Wipe. You warranty expired, let us know which model so we can look your. Be told that your Product, visit the Fitbit account you are signed! Expired, let us know which model so we can look at your options annual plan purchase has membership... Try removing the Fitbit warranty for the Philippineswhich lists a one-year warranty, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, refunds. On for all you need to know them even before you purchase your device before the warranty the... The label with the barcode ( s ), we can look at your options is.! Replaced under warranty instead, Fitbit & # x27 ; s cheapest entry-level.. Has a membership for another account, please contact customer Support or try again and... Screen Guard, 1 Dry Wipe and 1 Wet Wipe lines and later it automatically...

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